Administrateur immobilier numérique Wazo Inc. (“Wazo”, “we”, “us” or “our”) is committed to respecting your privacy and protecting your personal information.

The purpose of this Privacy Policy (hereinafter the “Policy”) is to inform you of how Wazo collects, uses, discloses, retains, and protects your personal information.

To provide you with quality services, we need to have access to certain personal information about you. We make sure that our employees manage this information with all the necessary discretion and diligence in compliance with the legal and regulatory requirements in force.

When using our services, you consent to the hereby Policy.


We define “personal information” as any information about an identifiable individual, or that taken alone or combined with other data, allows an individual to be identified.


During our interactions with you, whether it be while providing our services or during our business activities, we must collect certain personal information about you. The personal information we collect is necessary to provide you with the requested services. This includes, but is not limited to:

3.            YOUR CONSENT

Generally, Wazo will obtain the necessary personal information directly from you, with your consent, subject to the exceptions provided by law.

By providing us with personal information, whether by telephone, e-mail, in person, through our website or application or by any other means, YOU CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS PROVIDED IN THIS POLICY.

We may also collect personal information from third parties or from publicly available records as permitted by law or where we have obtained consent.

Wazo will not collect, use, or disclose personal information without your consent unless it is authorized or required to do so by applicable laws. For example, Wazo may need to do so without your consent for the following reasons:

Please note that you have the right to refuse to provide us with personal information. You also have the right, subject to reasonable notice and applicable legal or contractual restrictions, to withdraw your consent regarding the use of your personal information already collected by contacting our Customer Success team refusal to disclose information or withdrawal of your consent may prevent us from providing or continuing to provide you with some of our services.

Wazo may also seek your consent for secondary purposes. As mentioned above, we will ask for your consent in this regard. In addition, your consent for secondary purposes may be withdrawn at any time, without affecting the rendering of our services to you.



Wazo collects, uses, and discloses personal information for the purposes identified at the time of collection or as permitted or required by regulations. This includes, but is not limited to, the following purposes:

a)            Use of web beacon

A web beacon is a tiny image placed on a website or in an email. It can be used to anonymously track the number of times a user visits a page or if an email is opened. Web beacons are invisible and can be found on our emails. Web beacons are not stored on your computer.

We use web beacons to customize and optimize our advertising campaigns. This technology does not use any identifying personal or financial information, but it may contain a unique identifier for retargeting purposes.

b)           Use of cookies

A cookie is a small data file created by your browser and placed on your computer when you visit a website, a page or a web application. Cookies allow web applications to store certain information about you to facilitate your access and browsing of the Internet within our sites. Cookies can only be read by the web application that sends them to your computer.

We use certain cookies on our website, specifically to:

Wazo uses 1 type of cookies:

Please note that the use of cookies only identifies you as a user and does not recognize you by name or address.

c)            Google Analytics

Wazo uses Google Analytics to analyze the browsing behaviour of visitors to its website. It is a tool for analyzing web application traffic and websites use, which is provided by Google Inc. (Google). By using this tool, Wazo can obtain, among other things, the following information:

The information collected by Google Analytics is used to analyze the use of Wazo’s website and to produce statistical reports on visitor activity. More information about Google Analytics can be found here.

d)           Deactivation of Cookies

It is possible to prevent the personalization functions of our site by disabling cookies on your browser. You can do this by changing the settings in your browser or mobile device.

However, if you choose to decline cookies, certain pages or sections of our web application and products may not display properly or certain features may not be available.



Wazo strives to limit the collection of personal information to what is strictly required to fulfill the purposes for which it is collected. Rest assured that we will not disclose or use your personal information for any other purpose unless you consent to such or as required by law.

In addition, as you will see in the Privacy section, we limit access to your personal information only to those individuals who have the authority and need to access it for a specific purpose.

Please note that we do not voluntarily collect information from persons under the age of 16. If we learn that we have accidentally collected personal information from a person under age 16 without verification of parental consent, we will delete that information.  If you believe that we might have any information from or about a person under 16, please notify us by using the contact information provided below.



To provide you with our services, we may share the personal information we collect with certain third parties.

During its activities, Wazo may disclose your information to third parties, which includes but is not limited to:

a)            Transfer of personal information abroad

Wazo occasionally calls upon service providers located outside of Canada to carry out specific mandates in the normal course of business. Although most of our service providers are located in Canada, it is possible that some of your personal information may be transferred to another country and be subject to the laws of that country.

We do, however, ensure that we protect the personal information in our hands, including personal information entrusted to a supplier whether located in Canada or abroad. Our privacy policies and practices require that a written commitment be signed by that service provider to comply with its obligation to maintain the confidentiality and security of personal information entrusted to it. This includes implementing solid and effective security measures, as well as prohibiting the disclosure of your information to others.

If you have any additional questions regarding the above, you may contact us using the contact information provided below.



Personal information is retained for as long as necessary for the purposes set out in this Policy and to ensure that we comply with our legal and regulatory obligations.

In addition, and as mentioned in the previous section, your personal information may be kept in Canada or abroad. Of course, we ensure that we have the necessary security measures in place, as well as the relevant contractual agreements, to protect your personal information.

If you wish to learn more about how long we keep your personal information, we invite you to contact our Privacy Officer, whose contact information is provided below.



Wazo strives to apply the necessary and appropriate security measures to ensure the confidentiality of the personal information in its possession. In doing so, we follow generally accepted industry standards [and all of our connections are encrypted in accordance with the security protocol Transport Layer Security («TLS»)]. The personal information we hold is therefore accessible only to persons who are qualified to have access to it and who consult it only when necessary in the performance of their duties.

Appropriate physical, technical, and/or administrative safeguards and security measures have been put in place and are maintained to prevent:

In order to do so, we ensure, among other things, that access to our offices and computer equipment is restricted, that our staff is trained and that our agents and suppliers of goods and services with access to personal information are required to sign confidentiality agreements and implement security measures deemed equivalent.

It should be noted, however, that no method of transmission over the Internet, nor any means of electronic storage is completely secure. Therefore, we cannot guarantee the security of any personal information transmitted to us or that you provide to us, and that you do so at your own risk.

We also cannot guarantee that such personal information will not be obtained, accessed, disclosed, modified, or destroyed as a result of a breach of our protection and security measures.

If you believe that your personal information has been compromised, we invite you to contact us.



You may request access to your personal information or inquire about the existence of such information or about the way we collect, use, maintain and/or disclose your personal information. You may also request that information held by Wazo be corrected if it is found to be inaccurate, equivocal, or incomplete. You may submit a written request to this effect by using the contact information provided below.

If you wish to obtain copies of your personal information, we may be required to charge a nominal fee, which will be disclosed to you in advance, simply to cover the cost of transcription, reproduction or transmission.



This Section only applies to Personal Information that is collected or processed on an individual located in the territory of the European Union at the time of such collection.

10.1.      Right to erasure

With some restrictions applicable, in accordance with the international application of the General Data Protection Regulation, you will be entitled to obtain from Wazo the prompt deletion of your Personal Information and Wazo is required to delete such Personal Information as soon as possible, where any of the following reasons apply:

Where Wazo has made the Personal Information public and is required to delete it, Wazo, taking into account the available technologies and the costs of implementation, will take reasonable steps, including technical measures, to inform the data controller who process such Personal Information that you have requested that such data controller delete any link to or copy or reproduce such Personal Information.

10.2.      Right to restrict processing

You will be entitled to obtain from Wazo a restriction to process when any of the following applies:


10.3.      Right to Data Portability

You will be entitled to receive the Personal Information you have provided to Wazo, in a structured, commonly used and machine-readable format, and you will be entitled to transmit such Personal Information to a third party without Wazo impeding it where the processing is based on your consent and the processing is carried out using automated processes.

10.4.      Right to Object

You may object, at any time, for reasons relating to your particular situation, to the processing of your Personal Information which is necessary for the legitimate interests pursued by Wazo or by a third party or for the performance of a task carried out in the public interest or in the exercise of a public authority vested in Wazo, including profiling. Wazo will no longer process Personal Information unless we demonstrate that there are compelling legitimate reasons for the processing that prevail over your interests, rights and freedoms or for the establishment, exercise or defence of legal rights.

10.5.      Automated Individual Decision-Making, Including Profiling

You may not be the subject of a decision based exclusively on automated processing, including profiling, that produces legal effects concerning you or significantly affects you in a similar manner, unless the decision is:

  1. necessary for the conclusion or performance of a contract between you and Wazo;
  2. authorized by the law to which Wazo is subject and which also provides for appropriate measures to safeguard your rights, freedoms and legitimate interests; or
  3. based on your explicit consent.

To learn more about your rights or the steps to follow to make such request, please communicate with us to the following address: Note that we will not discriminate against you for the exercise of these rights.


11.          LINKS TO SITES

It is important to understand that this Policy does not apply to other third-party websites that may be accessed through links on our products. We are not responsible for those third-party sites, their content or access. Therefore, any personal information you transmit through these sites is subject to the privacy policies of those sites. It is your responsibility to review their privacy policies to ensure the protection of your personal information.



To contact us, ask questions about this Policy, provide us with your comments, submit a request for access or correction, exercise any applicable rights, file a complaint or obtain information about our practices or policies, we invite you to contact us at



The content of our products can be changed at any time. Accordingly, this Policy may be subject to change from time to time in the future. We recommend that you review it whenever you visit our web application and our website to stay informed about how we handle personal information.

This Policy was last updated on January 25th 2021